zz77 Privacy Policy — Your Information Is Safe With Us
Protecting the privacy of your personal information at zz77 is our core responsibility. Read this policy to learn how we collect, use, and keep your information secure.
Introduction
zz77 is a safe and reliable online gaming platform for players in Bangladesh. We believe that the privacy of your personal information is a fundamental right, and respecting that right is our first duty.
This privacy policy explains what information we collect while you use the zz77 platform, how that information is used, who it may be shared with, and what measures we take to keep your information secure. By creating an account or using the platform, you agree to the terms of this policy.
This policy is linked to our Terms and Conditions and both should be read together. For any questions or concerns, please contact our support team.
Table of Contents
- 1. Types of Information Collected
- 2. How Information Is Collected
- 3. Purpose of Using Information
- 4. Sharing Information with Third Parties
- 5. Cookies and Tracking Technologies
- 6. Data Security Measures
- 7. Data Retention Period
- 8. Your Rights
- 9. Protection of Minors
- 10. Policy Changes
- 11. Contact Us
1. Types of Information Collected
We collect various types of information to improve your experience on the zz77 platform and to provide secure services. The details of the information collected are outlined below:
1.1 Personal Identity Information
- Full name and date of birth (for age verification)
- National ID or passport number (for account verification)
- Email address and phone number
- Residential address
1.2 Financial Information
- Mobile banking account details (bKash, Nagad, Rocket, Upay)
- Bank account details (for bank transfers)
- Transaction history and amounts
- Deposit and withdrawal records
1.3 Activity Information
- Gaming history and preferences on the platform
- Bet amounts and outcome records
- Login times and session information
- Device information: IP address, browser type, operating system
1.4 Communication Information
- Records of conversations with customer service
- Live chat messages and email correspondence
- Details of complaints or issues
2. How Information Is Collected
zz77 collects your information in the following ways:
2.1 Direct Collection
When you open an account at zz77, you provide your personal information directly. This includes filling out the registration form, submitting identity verification documents, and selecting a payment method.
2.2 Automatic Collection
Some information is collected automatically while you use the platform. Your browsing behaviour, device information, and IP address may be recorded through cookies, log files, and web beacon technologies.
2.3 Through Third Parties
We may receive transaction confirmation information from payment processing partners (including bKash, Nagad, Rocket, Upay, and banks). This information is used solely to verify the validity of financial transactions.
3. Purpose of Using Information
zz77 uses collected information only for legitimate and necessary purposes. We never sell your information or use it without authorisation.
- Account Management: To create, verify, and maintain your account.
- Service Delivery: To ensure gaming, betting, and payment services function properly.
- Financial Transactions: To complete deposit and withdrawal processes securely and accurately.
- Customer Support: zz77's 24/7 support team uses information to resolve your questions and issues.
- Security: To prevent fraud, money laundering, and unauthorised access.
- Responsible Gaming: To identify gambling-related problems and provide assistance.
- Platform Improvement: To analyse user experience and improve service quality.
- Legal Obligations: To comply with applicable laws and regulations.
With your consent, zz77 may send you relevant promotional information. You may opt out of these communications at any time.
4. Sharing Information with Third Parties
zz77 never sells your personal information. However, in certain specific circumstances, limited information may be shared with trusted partners:
4.1 Payment Processors
Necessary information is shared with bKash, Nagad, Rocket, Upay, and bank transfer service providers to complete your financial transactions. This information is used solely for processing transactions.
4.2 Game Software Providers
Limited technical information may be shared with our technology partners to provide uninterrupted gaming services. These partners are bound by strict confidentiality agreements.
4.3 Legal and Regulatory Authorities
Information may be disclosed to relevant authorities in cases of legal obligation or by court order. This also applies when cooperating with investigations into fraud or money laundering.
4.4 Business Transfers
User information may be transferred in the event of a business merger or acquisition. zz77 will notify you before any such change takes place.
Outside of the above cases, zz77 never discloses your information to any third party.
5. Cookies and Tracking Technologies
The zz77 platform uses cookies and similar technologies. Cookies are small text files stored in your browser.
5.1 Use of Cookies
- Essential Cookies: These are necessary to maintain login sessions and ensure security.
- Functional Cookies: Used to remember your preferences and settings.
- Analytical Cookies: Collect information about platform usage to help improve services.
5.2 Cookie Controls
You can manage cookies through your browser settings. However, disabling essential cookies may limit some functionality of the platform.
6. Data Security Measures
zz77 uses industry-standard security technologies to protect your information. Our security framework operates on the following levels:
6.1 Technical Security
- SSL (Secure Socket Layer) encryption — all data transmissions are encrypted
- Advanced firewall and cybersecurity systems
- Two-Factor Authentication
- Regular security audits and vulnerability testing
6.2 Organisational Security
- Strict access controls — only authorised staff can view information
- Regular privacy and security training for staff
- Rapid response plan in the event of a data breach
6.3 Fair Play Assurance
zz77 maintains a safe and fair play environment. Our Random Number Generator (RNG) system and gaming software are independently tested.
However, no method on the internet is completely secure. We work to ensure the highest level of protection, but absolute security cannot be guaranteed. Keep your account password confidential and notify us immediately if you notice any suspicious activity.
7. Data Retention Period
zz77 retains your information for as long as is necessary to provide services and meet legal obligations.
- Active Accounts: All information is retained for as long as the account remains active.
- Closed Accounts: Some information may be retained for a defined period after account closure to fulfil legal requirements.
- Financial Records: Transaction records are retained for an extended period in accordance with financial regulations.
- Communication Records: Customer service conversations are retained for the necessary period.
Once information is no longer needed, it is securely deleted or anonymised.
8. Your Rights
As a zz77 user, you have the following rights over your own information:
8.1 Right to Access
You may request at any time that we inform you of what information we hold about you. We will provide this information within a reasonable timeframe.
8.2 Right to Rectification
If your profile contains any incorrect or outdated information, you may request that it be corrected. Some information can be changed directly from your account settings.
8.3 Right to Erasure
Where there is no legal obligation to retain it, you may request the deletion of your personal information when closing your account. However, financial records and transaction data may be retained in accordance with regulatory requirements.
8.4 Right to Object to Processing
You may object to the processing of your information for specific purposes, particularly in the case of marketing communications.
8.5 Right to Data Portability
Upon request, we may provide your information in a structured, machine-readable format where applicable.
To exercise these rights, email us at [email protected] or contact us via 24/7 live chat.
9. Protection of Minors
zz77 follows a strict age verification policy. This platform is for users aged 21 and above only.
We do not knowingly collect personal information from minors. During account registration, our age verification process confirms that the user meets the minimum age requirement.
If we find evidence that a minor is operating an account, that account will be closed immediately and all collected information will be securely deleted.
If you have information about an underage account, please let us know at [email protected].
10. Policy Changes
zz77 may change or update this privacy policy from time to time. Amendments may be made to this policy due to service improvements, changes in technology, or legal requirements.
If any significant changes are made, we will post a clear notice on the platform and update the date at the top of the policy. For important changes, a notification may be sent to the registered email address.
Continued use of the platform after changes will be considered as your acceptance of the revised policy. You are therefore advised to review this page regularly.
If you do not agree with the revised policy, stop using zz77 and contact us to close your account if needed.
11. Contact Us
For any questions, concerns, or requests regarding this privacy policy, please contact the zz77 support team. We provide assistance in both Bengali and English.
Support & Contact
24/7 Live Chat — Log in to the platform and talk to us at any time.
Email: [email protected]
Support is available 24 hours a day, 7 days a week.
We are always committed to resolving your privacy-related complaints. When making any information request, please contact us with your account identification details so we can assist you quickly and accurately.